Customers Questionnaire

 





    Which product(s) do you currently purchase from MT.DERM GmbH:


    Evaluation scale:

    1 = not satisfactory

    2 = satisfactory

    3 = good

    4 = very good


    I. Product properties

    a) How do you rate the outer product design?
    1234
    b) How do you rate the performance of our product(s)?
    1234
    c) How do you rate the innovation level of our product(s)?
    1234
    d) How do you rate the usability of our product(s)?
    1234
    e) How do you rate the quality of our product(s)?
    1234
    f) How do you rate the price compared to the value of our product(s)?
    1234
    g) How do you rate our product portfolio?
    1234
    h) Would you recommend our product(s)?
    YesNo


    II. Safety issues

    a) How do you rate the safety of our product(s)?
    1234
    b) How do you rate the comprehension of our instructions for use?
    1234
    c) How do you rate the comprehension of our training course material?
    1234


    III. Customer Service

    a) How do you rate our ordering process? (i.e. time of delivery, correctness of delivery)
    1234
    b) How do you rate our complaint handling process? (i.e. time of response, satisfaction of repair)
    1234
    c) How do you rate our communication management?
    1234
    d) Would you recommend MT.DERM GmbH?
    YesNo

    Please, also pass on all kind of remarks and critics of your clients:

    In case of any adverse events with a product of MT.DERM GmbH the client is responsible to immediately inform MT.DERM GmbH: (please activate to confirm)


    I have read and understood the privacy statement of MT.DERM GmbH. I agree with the use of my data.